YES WE CARE ….. ABOUT OUR CUSTOMERS
OUR CUSTOMERS MATTER TO US
AND WITH ATTENTION, LISTENING AND CARE, WE BECOME
GENUINE PARTNERS of our customers for the achievement of common goals,
through our global technical service network and also remotely thanks to the ACTY technology.
A single partner for the development of true systems to support the entire production process: we don’t just sell products, we choose to build value. For our group and for the businesses we assist. We accompany them on their pathway to growth and success, guaranteeing the most efficient solutions for increasing productivity permanently over time, keeping down TCO.
A drive fueled by the internal richness of our group, unique in surface finishing within Italy and internationally, thanks to the continual extension of our competences and process technologies.
We are expanding all the time. Structurally, thanks to the major acquisitions that bring new competences into our team, and physically through our new headquarters: a new location dedicated to surface finishes, with the state-of-the-art Surfaces Lab, showroom and pilot plant at customers’ service for preliminary testing of all the latest applications.
Choosing Surfaces means sharing our upward path.
For success in overcoming the most strategic challenges, with solutions that become drivers for development and value creation, for corporate growth: the transition from supply to collaboration through partnership becomes central, with multiple, many-faceted implications.
Sharing the know-how of every one of the successful businesses behind our brands enables us to work in synergy to offer systems that generate growth.
All the competences united within our group combine to ensure the success of the customer’s project, by directing the various solutions in response to needs
In an extremely complex context with many uncertainties, we are a reliable point of reference, guaranteeing you a single partner, always at your side to ensure you “the world of finishing”.
To provide our customers with constant support, we have also activated the dedicated remote specialist Technical Service: ACTY. This state-of-the-art troubleshooting system guarantees fast, expert service wherever you may be.
The best specialist technical staff will provide the support needed to deal with the criticality or difficulty together, by connecting from remote via tablet or smartphone through the ACTY App, a specific augmented reality software modulated by Surfaces to assist you.
You can contact us with your needs or criticalities for:
- the most appropriate machinery setup;
- the correct use of tools within the line;
- the ideal machinery setting during processing;
- the resolution of any slab finishing defects
Write to ceramics@surfaces-group.it: we will get back to you and a Surfaces troubleshooter, specifically trained to resolve every problem, will support you with precise guidance. He will move in remotely, assess the situation correctly and provide you with the best solution.
With ACTY the Surfaces technical expert, connected in real time, will perform all necessary checks, identify the criticality and come up with the solution there and then. He will guide the technician on the ground step by step, displaying the operations to be performed on a tablet or smartphone.
Every need will be resolved with no necessity to schedule or pay for expensive transfers, which above all would postpone the solution.
Wherever you may be, Surfaces is at your side.
